College Possible Leadership Team
  • 11-Jan-2022 to Until Filled (CST)
  • Senior Director, National Program Operations - NAT
  • USA
  • Salary
  • Full Time

Senior Director, National Program Operations (Flagship)

College Possible National Office (Remote)

About College Possible: As one of the largest and most successful college access and success programs in the country, since 2000 College Possible has helped more than 80,000 students from under-represented communities get into and through college through an intensive curriculum of coaching and support. Its pioneering model matches students with a near-peer coach and an evidence-based curriculum designed to help students overcome the most common barriers to getting into college and completing their degree - all at no cost to students or their families. Nationwide, College Possible students are three times more likely to earn a bachelor's degree within six years than their peers from similar backgrounds.

College Possible is a proud AmeriCorps program. AmeriCorps is a federal agency that brings people together to tackle the country's most pressing challenges through national service. Our AmeriCorps members commit to a year of service as a College Possible coach in communities throughout the country. Many coaches represent the identities of the students they serve, and each brings a commitment to social justice and closing the college equity divide.

Our near-peer coaching model has earned national recognition: the inaugural Evergreen National Education Award recognized our leadership in increasing access to and success in college for students from low-income backgrounds. It also earns top-of-field results: a Harvard study found that the program more than doubles a student's chance of enrolling in a four-year college, and our students are four times more likely to become college graduates than their low-income peers. College Possible has an annual operating budget of $33 million, more than 200 full-time employees and more than 300 AmeriCorps and VISTA service members. During the 2021-2022 school year, we reached an estimated 24,000 students nationwide. During the 2021-2022 school year, we reached an estimated 24,000 students nationwide.

Diversity, Equity and Inclusion

College Possible is committed to diversity, equity and inclusion, and seeks to build a diverse workforce to create impact in partnership with the communities we serve. We welcome a diverse pool of qualified applicants. For each of its positions, College Possible is mindful about what best serves our students, and seeks to hire staff with relevant experience, skills and aptitude, and a commitment to the power of education. To learn more, read our Diversity and Inclusion Plan.

Headquartered in Saint Paul, MN, College Possible operates: regional sites in Chicago, IL; Milwaukee, WI; Omaha, NE; Philadelphia, PA; Portland, OR; and Seattle, WA; College Forward in Austin, TX; and Catalyze partnerships in California, Iowa, Minnesota, New York, Ohio, and Tennessee. Learn more at

Equal Opportunity Employer

College Possible is an Equal Opportunity Employer. Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance. Individuals with disabilities are encouraged to apply. We provide reasonable accommodation for qualified individuals and conduct all possible activities in fully accessible settings.

Your Role as Senior Director, National Program Operations (Flagship)

The Senior Director, National Program Operations (Flagship) position will serve as the National Program leader for key Program (Flagship) processes and projects, also charged with working collaboratively with site program leadership to manage and monitor results and implementation fidelity. Ideally, this individual will work well under conditions of ambiguity, have high diplomacy and communication skills, and be a self-starter to advance multiple projects in a fast-paced, collaborative work environment. Moreover, this individual will maintain a passion and commitment to transforming higher education to better serve low-income and historically underrepresented college students.

Project and Process Leadership and Management (65% of time)

• Provide primary leadership in the design, conceptualization, and implementation of Flagship projects and processes, as well as establishing the appropriate site-national representation for service on the project design team(s), with the ultimate goal of making recommendations for program implementation, advancement, or modification to Vice President, College and Career.

• Lead in the preparation and submission of process and project updates and reporting to Vice President, College and Career, as well as to other audiences (i.e., Site Leaders, National Team, Leadership Team Meetings, etc. , etc.) as germane.

• Manage vendor or partner services/relationships and coordinate efforts amongst sites to ensure successful implementation of work relating to vendors or partners.

• Manage projects or pilots related to improving the Flagship Program.

• Provide thought-leadership, support to, and learning from site innovations , as well as informing and supporting the national-led innovations.

• Serves as a principal point of collaboration, leadership, and expertise to both internal and external constituencies on professional and operational matters pertaining to the mission, goals, objectives, and work scope of the program.

Program Fidelity and Results Management (15% of time)

• Work with Vice President, College and Career to establish expectations for reviewing and discussing program results with site leadership.

• Assist the Vice President, College and Career with orienting site leadership to the components of the National Program Charter, as well as monitoring and ensuring compliance with those components in program logic and design, governance, and communications.

• Travel to sites, as needed, to aid with site program leadership onboarding, program implementation, and/or provisional crisis management.

• Work with members of the RDI Team to (1) ensure system design that effectively supports coaching roles, (2) conduct data audits (as needed), and (3) develop training resources to ensure that all teams know how to use the system.

Network Engagement and Coordination (20% of time)

• Lead activities to train and onboard new Program Directors. Coordinate and support activities to train and onboard new Program Leadership Team Members. Assist, in an ancillary capacity, with preparing training for AmeriCorps.

• Facilitate appropriate training sessions for Program Coordinators, Program Managers, and Program Directors, including developing and updating the content, curriculum, and resources for these trainings.

• Providing general administrative support for items that span Flagship and serve all teams, including project coordination where subject matter expertise is not held in the national office.

• Assist in the forecasting, planning for, and execution of the National Program Summit (and other relevant convenings), including participating as a session facilitator, moderator, and/or discussant.

• Facilitate monthly videoconference with relevant site program leadership to roll-out new materials and/or provide updates on new or pertinent ongoing projects only, including developing and disseminating an agenda in advance.

• Facilitate, in collaboration with the Vice President, College and Career monthly Community of Practices with Program Leadership Team throughout the year.

What You Bring


• Bachelor's degree in related field required.

• Master's degree preferred.

Desired Attributes, Characteristics, and Related Experience:

• At least seven years of directly relevant work experience demonstrating increasing levels of responsibility.

• Demonstrated understanding of (and sensitivity to) the needs of students who have been historically underrepresented in American higher education (i.e., low-income, first-generation, students of color).

• Clear and strong track record of cultivating and sustaining positive working relationships, including the ability to successfully facilitate collaboration and cooperation to achieve program goals.

• Experience working with the CRM platform Salesforce is strongly preferred.

• Experience reviewing, analyzing, and interpreting data to make program recommendations.

• Exceptional project management skills and ability to pivot, rapidly iterate, and/or adapt when Warranted.

• Ability to take initiative and drive results both independently and as part of a team.

• Experience working in a highly matrixed/national organization.

• Reputation of having high and positive energy, coupled with the capacity to engage, inspire and motivate others.

• Experience monitoring a large caseload and successfully prioritizing tasks, including managing laterally and upwards.

Computer/Software Skills:

• Strong computer skills, including demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Office and experience in database management.

Other Skills, Abilities and Requirements:

• Excellent written/oral and interpersonal communication skills.

• Ability to work quickly to meet deadlines.

• Significant commitment to the mission of helping low-income students earn admission to college and persist toward degree completion.

• Ability to focus clearly on outcomes and communicate about their importance to others.

• Strong attention to detail.

• Willingness to travel and work some evenings and weekends.

Physical Requirements:

• Ability to lift up to 15 pounds when needed.

• Office environment with limited travel.

• Ability to stand and/or sit for a minimum of 7 hours a day.

What We Offer

In addition to joining a committed, diverse, values-based organization, we offer:

• An opportunity for you to have a tremendous impact both internally and in the broader country

• A competitive salary commensurate with experience

• Excellent benefits including complete health, dental, life, short-term and long-term insurance

• 401(k) retirement plan

• Encouraged sustainability through a generous paid time off program

• Personalized professional development and growth opportunities

To Join Our Growing College Possible Team Please apply at: Include a resume and cover letter.

College Possible Leadership Team
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